Privacy Policy

1. Who We Are

okgg is an online gaming and sports betting platform serving players in Bangladesh. We offer cricket betting including BPL, IPL, and T20 World Cup markets, live casino games, slot games, and more. Our platform is operated by okgg and headquartered for the purpose of serving the Bangladeshi online gaming community.

For questions about this policy or the data we hold about you, please contact us at [email protected]. We are committed to handling your personal information transparently, responsibly, and in accordance with applicable data protection principles.

2. Information We Collect

We collect information from you in two broad categories: information you provide directly, and information collected automatically when you use our platform.

• Registration details: full name, date of birth, email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Identity verification documents: national ID card (NID), passport, or other government-issued identification required for KYC compliance.
• Financial data: payment method details used for deposits and withdrawals, including transaction references for bKash, Nagad, Rocket, Upay, and banking partners like Dutch-Bangla Bank, BRAC Bank, and Sonali Bank.
• Device and usage data: IP address, browser type, device model, operating system, pages visited, time spent on the platform, and actions taken (bets placed, games launched).
• Communications: messages you send to our customer support team, feedback forms, and any correspondence submitted through our platform.

We do not knowingly collect information from individuals under the age of 21. If you are under 21, you must not use okgg's services. If we discover an account belongs to a user under 21, we will close the account and retain only the data required by law.

3. How We Use Your Information

okgg processes your personal data for the following purposes:

• Account management: creating and maintaining your player account, verifying your identity, and ensuring you meet the minimum age requirement of 21 years.
• Financial transactions: processing deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels; conducting fraud prevention checks.
• Service improvement: analysing usage patterns to improve platform performance, personalise your gaming experience, and develop new features relevant to Bangladeshi players.
• Customer support: responding to your enquiries, resolving disputes, and providing responsible gaming guidance where appropriate.

4. How We Share Your Information

okgg does not sell, rent, or disclose your personal information to unaffiliated third parties for their own marketing purposes. We may share data only in the following limited circumstances:

• Service providers and technology partners who support platform operation (e.g., payment processors, game software providers like Pragmatic Play and Evolution Gaming, cloud hosting services) under strict data processing agreements.
• Regulatory and law enforcement authorities where disclosure is required by applicable law, court order, or to protect the safety and security of our users and the platform.
• Fraud prevention and anti-money laundering (AML) agencies where we are legally obliged to report suspicious activity.
• Business successors in the event of a merger, acquisition, or restructuring of okgg, with users notified in advance of any material change in data handling.

All third-party service providers engaged by okgg are contractually required to implement appropriate technical and organisational measures to safeguard your personal data and are prohibited from using it for any purpose beyond what is strictly necessary for the services they provide.

5. Data Security

okgg employs industry-standard security measures to protect your personal information. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Our platform infrastructure is hosted on secure, access-controlled servers, and internal access to user data is restricted to authorised personnel only on a need-to-know basis.

Despite our rigorous measures, no internet transmission is entirely risk-free. We encourage you to maintain a strong, unique password for your okgg account, avoid sharing your login credentials with anyone, and contact us immediately if you suspect unauthorised access to your account.

6. Cookies and Tracking Technologies

okgg uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your login session, and analyse how you interact with our site. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including session management and security cookies.
• Analytics cookies: help us understand aggregate usage patterns so we can improve platform performance and content relevance for our Bangladeshi user base.
• Preference cookies: store your language, display, and notification settings so they are applied on each visit.

7. Your Rights Over Your Personal Data

As a user of okgg, you have a number of rights in relation to the personal data we hold about you. You may exercise any of these rights by contacting us at [email protected]:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete personal information.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: object to our processing of your data for marketing purposes; we will honour opt-out requests promptly.
• Right to data portability: request that we provide your personal data in a commonly used, machine-readable format.

8. How Long We Keep Your Data

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Financial transaction records and KYC documents are typically retained for a minimum of five years to comply with anti-money laundering regulations.

When data is no longer needed, we securely delete or anonymise it. If you close your okgg account, we will process your erasure request within 30 days, except for data we are legally required to retain. You will receive written confirmation once the deletion process is complete.

9. Third-Party Services and Links

Our platform integrates games and services from third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. These providers operate their own privacy policies and data practices. By participating in their games on the okgg platform, your gameplay data may be processed by these providers under their own terms.

• okgg is not responsible for the privacy practices of third-party game studios or software providers. We recommend reviewing their individual privacy policies before engaging extensively with their products.
• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) handle your financial data under their own regulatory frameworks. okgg shares only the minimum necessary data for transaction processing.
• Analytics tools integrated into our platform collect anonymised, aggregated data about user behaviour. This data cannot be used to identify you individually and is used solely to improve platform performance.
• If you follow any external link from our platform (e.g., a payment provider's website), you leave okgg's environment and are subject to that third party's privacy policy from that point forward.

10. Changes to This Privacy Policy

okgg reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users by email or by displaying a prominent notice on our platform at least 14 days before the changes take effect. The updated policy will also carry a revised "Last Updated" date at the top of this page.

Your continued use of okgg after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should close your account and discontinue use of the platform before the effective date.

11. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with applicable laws. okgg is committed to handling personal data responsibly in line with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

Players accessing okgg from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location in Bangladesh are subject to the same data protection standards described in this policy regardless of their specific city or region.

12. Contact and Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please get in touch with our privacy team. We aim to acknowledge all privacy requests within 2 business days and resolve them within 30 days.